Title 5 BUSINESS LICENSES AND REGULATIONS
Chapter 5.97 CABLE AND VIDEO CUSTOMER PROTECTION LAW
5.97.010 Customer service and privacy protection law.
5.97.020 Enforcement.
5.97.030 Penalties.
5.97.040 Customer credits.
5.97.010 Customer service and privacy protection law.
(a) Adoption. The regulations of 220 ILCS 5/70-501 are adopted by
reference and made applicable to the cable or video providers offering services
within the village’s boundaries.
(b) Amendments. Any amendment to the
cable and video customer protection law that becomes effective after the
effective date of the ordinance codified in this chapter shall be incorporated
into this chapter by reference and shall be applicable to cable or video
providers offering services within the municipality’s boundaries. However,
any amendment that makes its provisions optional for adoption by municipalities
shall not be incorporated into this chapter by reference without formal action
by the corporate authorities of the village. (Ord. 07-1752 § 2 (part),
2007)
5.97.020 Enforcement.
The village does, pursuant to law, declare its intent to enforce all of
the customer service and privacy protection standards of the cable and video
protection law with respect to complaints received from residents within the
village. (Ord. 07-1752 § 2 (part), 2007)
5.97.030 Penalties.
The village, pursuant to 220 ILCS 5/70-501(r)(1), does provide for a
schedule of penalties for any material breach of the cable and video protection
law by cable or video providers in addition to the penalties provided in the
law. The monetary penalties shall apply on a competitively neutral basis and
shall not exceed seven hundred fifty dollars for each day of the material
breach, and shall not exceed twenty-five thousand dollars for each occurrence of
a material breach per customer.
(1) Material breach means any substantial
failure of a cable or video provider to comply with service quality and other
standards specified in any provision of the law.
(2) The village shall give
the cable or video provider written notice of any alleged material breaches of
the law and allow such provider at least thirty days from the receipt of the
notice to remedy the specified material breach.
(3) A material breach, for
the purposes of assessing penalties, shall be deemed to occur for each day that
a material breach has not been remedied by the cable or video service provider
after the notice in subsection (2) of this section. (Ord. 07-1752 § 2
(part), 2007)
5.97.040 Customer credits.
The village adopts the schedule of customer credits for violations. Those
credits shall be as provided for in the provisions of 220 ILCS 5/70-501(s) and
applied on the statement issued to the customer for the next billing cycle
following the violation or following the discovery of the violation. The cable
or video provider is responsible for providing the credits and the customer is
under no obligation to request the credit. (Ord. 07-1752 § 2 (part),
2007)
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